Hello my amazing friends and family! I hope you all are doing well. Today’s blog post is meant to inspire you on how to improve customer service in your organisation in 2019! The common mission of all businesses is to retain customers. In order to retain customers, great customer service is paramount. Every business has experienced unsatisfied customers complaint and dissatisfaction, do not worry, because we all are human and not robots, no business business environment is perfect, but the ultimate aim still remains improvement and giving your customer the best satisfaction they deserve. Below are some tips to help your business improve customer service in 2019.
- Provide your customers with great website and social media presence.
- Use social media for tutorials, for instance, Dior uses Youtube channel to create fun videos and tutorials
- Always listen to your customers attentively
- Smile and be friendly with your customers
- Find ways to make it up with your customers whenever there is complaint. For example, If NS train or KLM has one or two hours flight delays, and had their customers wait for long, do apologise to your customers and offer them free drinks or gift in order to subtle them.
- Provide tailored made customer experience. For example Heineken beer has a cool Heineken experience hall at Bijmer arena in Amsterdam whereby famous artist worldwide performs.
- Have fun!
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